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  1. Story1 reports · 1 facts

    TELUS Digital uses ElevenAgents to cut early cancellation rates by more than half

    TELUS Digital built an outbound voice agent based on ElevenAgents that proactively calls customers who have newly activated home internet, resulting in a 30-day cancellation rate for customers who received the call that is less than half of that of new customers overall. The agent can disclose its AI identity, explain the first bill, guide customers to self-service tools, and remind them of bundle discounts, and can authenticate customers during the call via SMS verification code and read real-time billing data through an API. TELUS Digital selected ElevenAgents after evaluating options from November 2025 to February 2026 against five criteria: voice expressiveness, agent framework flexibility, real-time emotional adjustment, enterprise security and compliance, and response latency.

    TELUS Digital built an outbound voice agent based on ElevenAgents that proactively calls customers who have newly activated home internet, resulting in a 30-day cancellation rate for customers who received the call that is less than half of that of new customers overall. The agent can disclose its AI identity, explain the first bill, guide customers to self-service tools, and remind them of bundle discounts, and can authenticate customers during the call via SMS verification code and read real-t

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  2. FactRelated story

    TELUS Digital cuts early cancellation rate by more than half with ElevenAgents

    TELUS Digital built an outbound voice agent based on ElevenAgents that proactively calls customers who have newly activated home internet, resulting in a 30-day cancellation rate for customers who received the call that is less than half of that of new customers overall. The agent can disclose its AI identity, explain the first bill, guide customers to self-service tools, and remind them of bundle discounts, and can authenticate customers during the call via SMS verification code and read real-time billing data through an API. TELUS Digital selected ElevenAgents after evaluating options from November 2025 to February 2026 against five criteria: voice expressiveness, agent framework flexibility, real-time emotional adjustment, enterprise security and compliance, and response latency.

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    View story:TELUS Digital uses ElevenAgents to cut early cancellation rates by more than half

  4. Story2 reports · 2 facts

    Neuralink team develops 8 brain-computer interface features in 72 hours

    In a 72-hour hackathon, the Neuralink team developed 8 functional prototypes for P21 participant Kenneth, including silently thinking "Hey Neuralink" in his mind and thinking through a task to trigger the Grok agent to operate a computer autonomously. The team also rewrote the neural voice activity detection system, achieving pure thought-based speech decoding without the need for button presses, and routed the decoded speech into the iPhone call microphone audio stream, allowing this ALS patient to call his wife using only his thoughts. In addition, the dedicated app Bloom supports placing orders by thought in a café, and a system-level brain-computer input method allows text entry in any app. On the same day, Elon Musk announced that Neuralink's first product is named Telepathy, stating that its output bandwidth will far exceed the fastest human speech or typing speed within a few years; the tweet cited a post about Neuralink engineers conducting a 72-hour hackathon with a speech-restoration research participant and rapidly prototyping multiple thought-communication features.

    In a 72-hour hackathon, the Neuralink team developed 8 functional prototypes for P21 participant Kenneth, including silently thinking "Hey Neuralink" in his mind and thinking through a task to trigger the Grok agent to operate a computer autonomously. The team also rewrote the neural voice activity detection system, achieving pure thought-based speech decoding without the need for button presses, and routed the decoded speech into the iPhone call microphone audio stream, allowing this ALS patien

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  5. Story4 reports · 1 facts

    ChatGPT launches SMS interaction feature for dot

    ChatGPT announces the launch of an SMS interaction feature for dot: users can text dot via iMessage or RCS, assign tasks using text, photos, or voice messages, and also have it keep an eye on something continuously, with dot proactively sending messages to report progress. The feature is being rolled out in preview to Pro users in the US. According to the official statement, only users themselves can message their own dot, and dot can only reply to the user; moreover, dot and OpenAI will not be given access to users' other SMS conversations. To set it up, select Texting on dot's profile page; dot shares the same context and plugins across different entry points.

    ChatGPT announces the launch of an SMS interaction feature for dot: users can text dot via iMessage or RCS, assign tasks using text, photos, or voice messages, and also have it keep an eye on something continuously, with dot proactively sending messages to report progress. The feature is being rolled out in preview to Pro users in the US. According to the official statement, only users themselves can message their own dot, and dot can only reply to the user; moreover, dot and OpenAI will not be

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  6. Story1 reports · 1 facts

    Google Releases EmbeddingGemma 2 Paper

    Google has released the EmbeddingGemma 2 paper, introducing an Apache 2.0-licensed on-device multimodal embedding model that maps text, code, images, audio, and video into the same vector space. Built on Gemma 4, the model learns from the larger Gemini Embedding 2 and is tuned with contrastive training; with 744M parameters, it outperforms models 2 to 12 times larger on multiple tasks. On the Pixel 11 Pro, the quantized text weights occupy about 191MB of active memory, while the full multimodal model takes about 567MB; the context window is expanded 4 times to 8K tokens, accommodating about 5.5 minutes of audio, 29 images, or 58 video frames. Embedding speech directly scores 69.54 on the MSEB spoken query retrieval benchmark, higher than the 57.59 achieved by transcribing first and then retrieving, and code retrieval on MTEB Code improves from 68.76 in EmbeddingGemma 1 to 78.68. There are currently no further developments.

    Google has released the EmbeddingGemma 2 paper, introducing an Apache 2.0-licensed on-device multimodal embedding model that maps text, code, images, audio, and video into the same vector space. Built on Gemma 4, the model learns from the larger Gemini Embedding 2 and is tuned with contrastive training; with 744M parameters, it outperforms models 2 to 12 times larger on multiple tasks. On the Pixel 11 Pro, the quantized text weights occupy about 191MB of active memory, while the full multimodal

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  7. Story5 reports · 1 facts

    Anthropic upgrades Claude mobile iPad and iPhone Duo interface

    On October 30, 2026, Anthropic upgraded the Claude mobile app; on iPad and iPhone Duo, generated content now opens alongside the chat. In the same batch of updates, the iOS and Android versions support simultaneous login to multiple accounts with switching without logging out; Chromebook, Googlebook, and foldable devices gain an adjustable sidebar, touchpad and right-click support, and keyboard shortcuts; voice mode on iOS and Android responds faster and recognizes speech more accurately in noisy environments, and iPhone voice mode is integrated with Apple CarPlay. Phoenix Technology's report also mentioned that Claude added 24 new languages, bringing cumulative support to 33 languages.

    On October 30, 2026, Anthropic upgraded the Claude mobile app; on iPad and iPhone Duo, generated content now opens alongside the chat. In the same batch of updates, the iOS and Android versions support simultaneous login to multiple accounts with switching without logging out; Chromebook, Googlebook, and foldable devices gain an adjustable sidebar, touchpad and right-click support, and keyboard shortcuts; voice mode on iOS and Android responds faster and recognizes speech more accurately in nois

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  8. Story1 reports · 1 facts

    Joy releases a 100,000-hour unscripted two-person dialogue dataset

    On October 30, 2026, Shobhit Banga released Joy, a dual-track dialogue dataset containing 100,000 hours of real, unscripted two-person conversations, with each person on a separate audio track, covering 50,000 speakers and 10 languages. In a report the same day, Rohan Paul noted that current speech AI is mainly trained on fake conversations written by LLMs and read aloud by TTS, in which people cannot be heard interrupting each other, and he was curious about how these conversations are sustained for 10 to 20 minutes. The dataset has now been released, with no subsequent development progress yet.

    On October 30, 2026, Shobhit Banga released Joy, a dual-track dialogue dataset containing 100,000 hours of real, unscripted two-person conversations, with each person on a separate audio track, covering 50,000 speakers and 10 languages. In a report the same day, Rohan Paul noted that current speech AI is mainly trained on fake conversations written by LLMs and read aloud by TTS, in which people cannot be heard interrupting each other, and he was curious about how these conversations are sustaine

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  9. Story1 reports · 1 facts

    VEED Dubbing launches on the fal platform

    On October 28, 2026, fal announced that VEED Dubbing is now available on the fal platform. According to information released by fal, this feature can translate videos using cloned voices and lip sync; the Pro version supports 94 languages and 14 regional accents, preserves background audio and supports multiple speakers, and also provides controls for target accent and voice clone strength. There are currently no subsequent development facts.

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  10. Story1 reports · 1 facts

    OpenBMB showcases community open-source ESP32-S3 simulated tower dialogue project

    On October 29, 2026, OpenBMB showcased an ESP32-S3 cockpit-style attitude indicator project open-sourced by OpenBMB ambassador @emwstudio. The project uses MiniCPM5-2B to generate tower replies and VoxCPM2 to synthesize speech; the device sends push-to-talk audio over Wi-Fi to a Mac-side pipeline, where Qwen3-ASR performs local recognition, and the reply audio then streams back to the device speaker. The tower combines simulated flight data such as altitude, speed, heading, pitch and roll to point out inconsistencies between requests and instrument readings. The project is currently in an open-source showcase state, with no further progress disclosed.

    On October 29, 2026, OpenBMB showcased an ESP32-S3 cockpit-style attitude indicator project open-sourced by OpenBMB ambassador @emwstudio. The project uses MiniCPM5-2B to generate tower replies and VoxCPM2 to synthesize speech; the device sends push-to-talk audio over Wi-Fi to a Mac-side pipeline, where Qwen3-ASR performs local recognition, and the reply audio then streams back to the device speaker. The tower combines simulated flight data such as altitude, speed, heading, pitch and roll to poi

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  11. Story1 reports · 1 facts

    Sarvam AI promotes Indus Cowork to 2,500 officials in Maharashtra

    Sarvam AI is rolling out its Indus Cowork tool to 2,500 government officials in Maharashtra for drafting documents, analyzing reports, summarizing files and retrieving government records. According to Analytics India Magazine, the tool was launched on October 28 by Chief Minister Devendra Fadnavis. The state approved Sarvam's sovereign AI proposal in August this year, with a two-year budget of 1.126 billion rupees; besides Indus Cowork, it also includes Samvaad, a voice and WhatsApp system for citizen communication, and integrates the Saaras speech recognition and Bulbul text-to-speech models into the state's MahaAI platform. The platform supports 22 languages including Marathi, and offers tools such as GR Expert for retrieving government resolutions, email summarization and RFP bid evaluation; Sarvam says the system runs on securely audited infrastructure located within India.

    Sarvam AI is rolling out its Indus Cowork tool to 2,500 government officials in Maharashtra for drafting documents, analyzing reports, summarizing files and retrieving government records. According to Analytics India Magazine, the tool was launched on October 28 by Chief Minister Devendra Fadnavis. The state approved Sarvam's sovereign AI proposal in August this year, with a two-year budget of 1.126 billion rupees; besides Indus Cowork, it also includes Samvaad, a voice and WhatsApp system for c

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  13. Story1 reports · 1 facts

    Google releases second October update for Gemini for Home

    Google releases second October update for Gemini for Home, fixing an issue where Home and Nest speakers and displays would randomly say "Sorry, I didn't understand" when no one had asked a question. This update also fixes the reliability of YouTube TV voice commands on smart displays, an issue where adjusting the volume across rooms would mistakenly change the current device, and an issue where alarm and timer volumes were set to zero. The update is rolling out starting today.

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