About 40,000 accounts experienced abnormal usage consumption; official apology and compensation issued
Some users reported that usage was consumed faster than expected over the weekend. The official statement said it has identified about 40,000 accounts where the usage limit did not match the plan actually selected, has fixed the issue and contacted affected users one by one, will add quota to their accounts, and apologizes for this mistake.
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There were reports of usage draining faster than anticipated for some users over the weekend. We've identified approximately 40,000 accounts that had an inconsistency on which usage limits where the actual usage that was applied did not correspond to their actual selected plan. We are reaching out individually to all these users and have corrected the issue. If this affected you, we'll add credits to your account. Sorry we got this wrong.