Bank of America Tells Customers They Are Responsible for AI Agents' Use of Their Login Credentials
Bank of America has told customers that they are responsible for anything AI agents do using their login credentials, and warned in an email against providing usernames and passwords to any external service, including AI agents that claim to act on customers' behalf. Morgan Stanley currently bans third-party agents outright, while JPMorgan blocks external agents such as Meta's Muse from customer accounts.
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The differing approaches of three major U.S. banks to third-party AI agents accessing accounts reflect disagreements over liability attribution and access boundaries in financial scenarios.
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Bank of America has told customers they’re responsible for anything an AI agent does using their login.
Its email warns against giving any outside service a username and password, including AI agents that offer to act for customers.
Morgan Stanley now blocks third-party agents outright, while JPMorgan keeps outside agents such as Meta’s Muse out of customer accounts.