Personal agents such as Muse and Doubao are banned by platforms, and cross-site tasks hit roadblocks
Zhidongxi reviewed cases in which personal agents such as Meta Muse, xAI Grok, and OpenAI Dots were restricted from accessing platforms including Amazon, Yelp, eBay, Delta Air Lines, and JPMorgan Chase. Domestically, the Doubao mobile assistant also disclosed on October 14 that 155 apps, including WeChat, Taobao, and Alipay, refused its automated operations. The article reviews the lawsuit between Amazon and Perplexity; in August, an appellate court overturned a ruling that required Perplexity to stop agent-based shopping, and the legal boundary remains unsettled. Meta instead partnered with retailers such as Walmart, Gap, Sephora, and Best Buy to enable shopping, while Alibaba's Qwen Go prioritized completing errands within its own ecosystem of Taobao and Alipay.
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The article reviews cases of multiple personal agents being banned by platforms and the Perplexity lawsuit precedent, presenting the conflict between platforms' traffic interests and agents' access rights.
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