Zoom Launches Unified Context Layer and Suite of AI Products

Company launches a series of AI products so conversations across Zoom Workplace, Customer Experience, developer tools, and Events no longer lose continuity

SAN JOSE, Calif., Oct. 22, 2026 (GLOBE NEWSWIRE) -- Today, at its annual Zoomtopia customer conference, Zoom Communications, Inc. (NASDAQ: ZM), the leading AI-first platform for human connection, unveiled its new Unified Context Layer and a range of new AI-powered products. These new products are designed to help businesses turn the rich context from meetings into tangible outcomes and accelerate work output.

Business communications drive critical decisions every day and continuously accumulate records of customer interactions. A customer interaction may begin in a meeting, continue over a phone call, and extend into chat conversations. But when this context is scattered across different applications, both people and AI agents lose the thread, and teams must spend significant time piecing together what happened, when it happened, and what to do about it.

Zoom's new Unified Context Layer connects conversation history with related documents and data to help close this gap. Together, this information gives people and AI agents a more complete understanding of the full picture of work and what to do next.

This new layer brings together conversations and near-real-time activity from Zoom and third-party applications, giving people and AI agents access to business context that might otherwise be lost or siloed in separate systems. Users can manage access through configurable settings and controls; AI agents work together to turn business context into actionable insights.

From large enterprises to small teams, more and more organizations are adopting Zoom's AI tools at scale, and Zoom is increasingly becoming a "system of action."

Zoom Virtual Agent's customer count surged 256%1, and users of Zoom's various AI tools report completing tasks twice as fast, with 72% of users describing the business impact as "high" or "very high," compared with the market average of 63%2. Zoom expects full-year revenue to exceed $5 billion this year.

As Zoom expands its enterprise customer coverage across industries including healthcare, financial services, retail, and education, the company is further advancing its vision of boosting workplace productivity, shortening the distance between communication and action.

"The capability of an AI model depends on how well it understands the business, and it is this context that is decisive," said Eric Yuan, Zoom founder and CEO. "Fragmented product experiences leave conversations isolated, stall decisions, and hold businesses back. Today, with the Unified Context Layer, we are laying the foundation for a 'system of action,' with the goal of turning conversations into tangible work outcomes."

"Our teams have the information they need, but it is often scattered across meetings, notes, and different systems," said Christine Sarros, Senior Vice President of Enterprise Engineering at Oracle Cloud Infrastructure. "Zoom's new solution promises to bring this context together, so teams can be clearer about what has been discussed, what has been decided, and what to do next when talking with customers. We see an opportunity to spend less time reconstructing the past and more time helping customers move forward."

At Zoomtopia, Zoom is turning this vision into reality through a range of innovations across Collaboration, AI, Customer Experience, and Events. The announcements below show how all of this connects business context with the tools and workflows people actually use to get work done.

Every meeting, every chat, and every document leaves a record of what was discussed, what was decided, and what needs to be done. Zoom's Unified Context Layer can draw on this information to help people and AI agents quickly grasp the context, clarify direction, and take action.

When used with the following recently launched features, the Unified Context Layer makes work more efficient:

Catch Me Up: Provides personalized transcripts and summaries for users who missed all or part of a meeting. (Expected December 2026.)

Enhanced Notes: Maps shared screens, slides, charts, and in-meeting chat to the relevant timestamps in searchable transcripts. (Expected November 2026.)

My Notes hardware integration: Extends My Notes to in-person conversations through the latest devices from DTEN and Bota. (Expected November 2026 and Q1 2027, respectively.)

My Notes workflows: Turns meeting summaries into follow-up work in everyday tools such as Zoom Chat and Salesforce. Ready-made workflows are available for sales, marketing, and IT, and automation needs can also be described in natural language, so creating custom workflows requires no separate builder to get started. (Expected October 2026.)

A brand-new Zoom Chat experience: A newly designed chat experience that helps surface relevant conversations and lets AI agents participate directly in discussions, taking action within the permissions set by administrators. (Expected December 2026.)

ZoomMate agent team: Specialized AI agents work together as a team to help complete tasks faster. (Available now.)

Let the AI tools businesses already use call Zoom features directly

Developers and AI agents can now access Zoom features from outside the Zoom app. Teams can connect scheduling, transcription, search, administration, and contact center operations to other AI environments and workflows through APIs and Model Context Protocol (MCP) servers. Highlights include:

MCP servers: With new MCP servers covering the product portfolio, developers and AI agents can coordinate operations outside the Zoom user interface. (Available now.)

AI assistant integration: Call Zoom-supported features directly within AI tools such as Claude, Codex, Copilot, and Muse. (Expected October 2026.)

Search and Q&A API: Query Zoom's unified context layer directly from Claude, GPT, Codex, Muse, MS Copilot, Gemini, and Slackbot, as well as MCP-compatible agents. (Available now.)

Zoom Admin MCP server: Perform administrative tasks conversationally. (Expected October 2026.)

Lowering the barrier to natural, fluid conversation

To help users show up at their best in meetings, Zoom makes conversations clearer, more natural, and more inclusive, and uses AI to drive more valuable outcomes. The following new enhancements further strengthen the foundation of the unified context layer:

Speech translation: With "Translate Me," Zoom can translate a speaker's audio for all participants, using a synthesized version of the speaker's own voice to preserve a natural sound. (Expected October 2026.)

Posture correction: When a user's gaze leaves the camera, the video automatically adjusts slightly so the user always appears to be looking directly at the camera in the frame. (Expected December 2026.)

Voice optimization: This feature lets users smooth their accent and adjust their voice in real time, making their speech clearer and more natural. (Expected December 2026.)

High-quality screen sharing: Enhanced media support raises the screen-sharing frame rate to 60 frames per second. (Available now.)

Real-time meeting AI agent: Proactive meeting assistance that helps find answers, keep meetings on pace, and drive participation at the right moments. (Expected Q1 2027.)

Keeping customer interaction records continuous across every interaction

Customer service breaks down when customers have to repeat themselves and agents have to reconstruct past communications. Zoom CX carries shared customer context across multiple channels—including both human agents and AI agents—providing a more complete picture of past and current situations to help better shape future outcomes. Highlights include:

Customer profiles: Brings dynamic customer profiles into Zoom CX, so customers carry real-time context no matter which channel they come from or how many times they have interacted before. (Expected November 2026.)

CX Insights transcription intelligence: Automatically classifies voice, chat, and email transcripts, letting users query them in natural language and correlate them with operational data such as handling time, queues, and outcomes. (Expected November 2026.)

Zoom Virtual Agent - self-service kiosk: Through branded self-service kiosk agents, physical retail stores can also offer AI-driven self-service, responding to customer requests on the spot without relying on in-store staff. (Expected November 2026.)

Zoom is adding administrative controls that let administrators manage AI activity across the entire account while continuing to use customers' existing safeguards and data classification policies. Highlights include:

Centralized AI administration: Gives administrators greater control over how AI features are configured and used across the organization. (Expected December 2026.)

Sensitivity labels: Seamlessly sync with Microsoft Purview sensitivity labels and also create native labels in Zoom; policies are automatically applied based on the sensitivity of meetings and content. (Available now to some Zoom Workplace customers.)

Deepfake risk detection: Introduces a deepfake risk detection tool that helps flag potential synthetic media in scenarios such as recruiting, customer experience, and meetings. (Expected December 2026.)

Zoom Compliance Manager support for My Notes and Zoom Canvas: Archive and monitor AI-generated summaries, notes, and documents to help organizations meet their retention and supervision requirements3. (Expected January 2027.)

Let the business value of events continue to be realized after they close

Much of the content from in-person events often disappears when the event ends. Zoom Events now integrates powerful AI features into event planning, content creation, and data analysis. These features help reduce tedious upfront preparation and let event content continue to deliver value after sessions end. Highlights include:

Content Studio: Turn a single recording into a multilingual, multi-format asset library. (Expected October 2026.)

Agentic event setup: Use AI to configure event details—from meeting sessions to registration—before the event goes live. (Expected November 2026.)

Taken together, the products announced today are an important step in Zoom's journey toward becoming the "system of action" for the modern workplace—connecting conversations to follow-up work regardless of role or industry. For more information about the announcements at Zoomtopia 2026, please visit the Zoom newsroom.

About Zoom

Zoom (NASDAQ: ZM) is the "system of action" for the modern workplace, dedicated to turning real-time collaboration into real outcomes. From entrepreneurs to global enterprises, customers choose Zoom to collaborate and communicate seamlessly—and achieve tangible results—across meetings, phone, contact center, and more, all powered by Zoom AI built in. Zoom was founded in 2011 and is headquartered in San Jose, California. For more information, please visit zoom.com.

_____________________ 1 Q2 FY2027 financial results 2 Based on Zoom's 2026 Generative AI Return on Investment (a quantitative survey of 500 U.S. knowledge workers). 3 Zoom Compliance Manager is not a substitute for independent legal or compliance review.

Photos accompanying this announcement are available at the following URL:

CONTACT: Zoom Public Relations Lacretia Taylor press@zoom.us