Gartner Survey: Only 13% of Enterprises Achieve Significant Returns from AI
A survey of 2,002 CIOs and technology leaders released by Gartner at the IT Symposium in Orlando shows that only 13% of respondents said they had achieved major or transformative returns from AI. 58% of CIOs are being asked to use AI to achieve cost savings, but 51% expect AI to increase the total operating cost of their technology stack, and 44% of CEOs find it difficult to demonstrate to stakeholders the financial returns brought by AI. Gartner analyst Alicia Mullery believes that the gap between vendors' "innovation race" and the "outcomes race" that enterprises need is widening; even with uncertain returns, 75% of CEOs still plan to increase technology spending.
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A Gartner survey of 2,002 CIOs shows that the gap between AI investment and returns is widening, which readers can use to benchmark their own organizations' stage of implementation.
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Most companies still can't turn their AI spending into real business value. Only 13 percent of respondents report major or transformative returns from AI, according to a Gartner survey of 2,002 CIOs and other technology leaders presented at the Gartner IT Symposium in Orlando.
58 percent of CIOs are tasked with delivering cost savings through AI, yet 51 percent expect AI to raise total operating costs for their tech stack. 44 percent of CEOs struggle to demonstrate AI-driven financial returns to stakeholders. Gartner analyst Alicia Mullery sees a growing gap between the "innovation race" vendors are running and the "outcomes race" companies need to win. The companies that succeed decide early which projects are worth pursuing and which to shut down, even those already in production. They also plan proactively for how AI agents will reshape job roles.
Not everyone shares the impatience. Bloomberg CEO Vlad Kliatchko says it's too early to measure AI's economic payoff. His company is investing because it believes this is the right moment. Yet even with uncertain returns, 75 percent of CEOs plan to increase their technology spending, according to Gartner.