Garry Tan: Agents Can Handle Customer Support for Founders
AI summary
Garry Tan believes that the biggest efficiency gain for founders who handle customer support themselves lies in: having an agent draft every reply, every call summary, and a "what went wrong" note for every churned user; it will also manage the CRM and file bugs, so the founder only needs to read and click send.
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Greatest unlock for any founder doing their own customer support: an agent drafts every reply, every call recap, and a "what went wrong" note to everyone who cancels. It manages the CRM and files the bugs. You just read and hit send
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