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U Mobile built the AI-Driven Agentic Helpdesk (AiDaH) on Amazon Bedrock AgentCore, covering more than 150 operational scenarios across 6 business departments. The platform uses a six-layer architecture, is accessed through Microsoft Teams, and has 8 specialized agents collaborating via the A2A protocol; about 70% of requests are handled directly by deterministic keyword matching without invoking a model. Internal measurements show that fault ticket volume in key categories dropped by as much as 84.5%. AiDaH launched in Q3 2026 for 50 L2 call center and store users.
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How U Mobile Built Agentic Telecom Operations with Amazon Bedrock AgentCoreDevelopments
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Nov 5
AWS Machine LearningFirst-party
How U Mobile Built Agentic Telecom Operations with Amazon Bedrock AgentCore
U Mobile built the AI-Driven Agentic Helpdesk (AiDaH) on Amazon Bedrock AgentCore, covering more than 150 operational scenarios across 6 business units, with internal measurements showing fault ticket volumes in key categories dropping by up to 84.5%. The platform uses a six-layer architecture, is accessed through Microsoft Teams, and has 8 specialized agents collaborating via the A2A protocol; about 70% of requests are handled directly by deterministic keyword matching without invoking a model. AiDaH launched in Q3 2026 for 50 L2 call center and store users.