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Indian voice AI startup Arrowhead AI, based in Bengaluru, released its self-developed TTS model Fletch on October 30, aimed at multilingual customer calls in India and Southeast Asia. According to Analytics India Magazine, Fletch supports languages including English, Hindi, Tamil, Telugu, Bengali, Malay, and Indonesian, can switch languages within the same sentence, and offers 12 emotional styles such as empathetic, apologetic, calm, and firm. The company says its latency is 80 milliseconds, with speech generation beginning in under 100 milliseconds, and pronunciation accuracy improves by about 30% on selected words such as brand names, product names, customer names, and Indian proper nouns. The model has been deployed in real customer service scenarios, supporting more than one million calls per day, and is currently used for collections, sales, renewals, and inbound customer service, with customers including Axis Bank, RBL Bank, IndusInd Bank, Tata 1mg, upGrad, KreditBee, Kissht, and TVS Credit.
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- Source:Analytics India Magazine
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Nov 2
Analytics India Magazine
Arrowhead AI Releases Fletch Speech Model, Supporting 14 Languages and Used for Over a Million Customer Service Calls Daily
Arrowhead AI, a Bangalore, India-based speech AI startup, released its self-developed TTS model Fletch on October 30, targeting multilingual customer calls in India and Southeast Asia. It has been deployed in real customer service scenarios, supporting more than one million calls per day. Fletch supports languages including English, Hindi, Tamil, Telugu, Bengali, Malay, and Indonesian, can switch languages within the same sentence, and offers 12 emotional styles such as empathetic, apologetic, calm, and firm. The company says its latency is 80 milliseconds, with speech generation beginning in under 100 milliseconds, and that pronunciation accuracy improves by about 30% on selected words such as brand names, product names, customer names, and Indian proper nouns. It is currently used for collections, sales, renewals, and inbound customer service, with customers including Axis Bank, RBL Bank, IndusInd Bank, Tata 1mg, upGrad, KreditBee, Kissht, and TVS Credit.