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Romina da Costa, n8n's internal head of AI and automation, announced a shift for the automation team from a centralized service-desk model that builds workflows to cultivating an automation culture across the whole company, with the metric changed to how many teams no longer need them. She noted that n8n now has more than 12,000 internal workflows, which a single team cannot build and maintain on its own. The team instead follows four principles, including cultivating technical champions in each department and providing training and reusable workflows.
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Oct 29
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Why n8n moved its automation team out of the service-desk model
Romina da Costa, n8n's Head of AI and Automation, announced a shift for the automation team: from a centralized service-desk model that builds workflows to cultivating a company-wide automation culture, with the success metric changed to how many teams no longer need them. n8n currently has more than 12,000 internal workflows, and a single team cannot build and maintain them all. The team now follows four principles, including cultivating technical champions in each department and providing training and reusable workflows.