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Markus McKay-Fleisch, Director of Professional Services Enablement at Smartsheet, argues that AI adoption should focus on people rather than the technology itself. According to AI Business, Smartsheet places the emphasis of AI implementation on the human side and has created a dedicated role to drive internal AI adoption. McKay-Fleisch said that in the early days the company simply tracked usage, but later shifted to focusing on what employees gain from the tools. He also noted that while shadow AI brings risks, it is also a clear signal that employees need tools the organization has not yet provided. The report does not mention any subsequent developments.
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Smartsheet Takes a "People"-Centered Approach to AI ImplementationDevelopments
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Smartsheet executive discusses a human-centered AI adoption strategy
Source:AI Business
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Oct 20
AI Business
Smartsheet Takes a "People"-Centered Approach to AI Implementation
Smartsheet focuses its AI implementation on the people side rather than on the tools themselves, and has established a dedicated role to drive internal AI adoption. Markus McKay-Fleisch, Director of Professional Services Enablement, said that early on they only did simple usage tracking, but later shifted to focusing on what employees gained from the tools. He also noted that while shadow AI brings risks, it is also a clear signal that employees need tools the organization has not yet provided.