Mastech says AI-first operations deliver 67% productivity gain

Nov 3

1. 13:30

   Analytics India Magazine

   Mastech's AI-First Employees: Not Just Able to Use AI Tools, but Able to Reconstruct Processes

   Through its Autonomous Enterprise initiative, Mastech treats itself as customer zero, claiming that its AI-first operations have achieved a 67% productivity increase, with AI agents now covering finance, HR, IT, security, and operations. The company's Chief People Officer, Sandhya Ramesh, said that hiring values "boundless curiosity" and a hands-on builder mindset, rather than merely being able to use AI tools. Mastech believes that AI-first employees should be able to apply their professional expertise to reconstruct processes, and the metric has shifted from time saved to value creation.

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