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How TELUS Digital Used ElevenAgents Outbound Calling Agents to Cut Early Churn by More Than Half
TELUS Digital built an outbound voice agent based on ElevenAgents that proactively calls customers who have just activated home internet, resulting in a 30-day churn rate for customers who received the call that is less than half that of new customers overall. The agent can disclose its AI identity, explain the first bill, guide customers to self-service tools, and remind them of bundle discounts, and can authenticate customers during the call via SMS verification code and read real-time billing data through an API. TELUS Digital selected ElevenAgents after evaluating options from November 2025 to February 2026 against five criteria: voice expressiveness, agent framework flexibility, real-time emotional adjustment, enterprise security and compliance, and response latency.
TELUS Digital built an outbound voice agent based on ElevenAgents that proactively calls customers who have just activated home internet, resulting in a 30-day churn rate for customers who received the call that is less than half that of new customers overall. The agent can disclose its AI identity, explain the first bill, guide customers to self-service tools, and remind them of bundle discounts, and can authenticate customers during the call via SMS verification code and read real-time billing
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XGIMI Jide Starts Selling AI Memory Glasses G1 and Memory Band L1, Starting at 599 Yuan
XGIMI Jide's AI Memory Glasses G1 and AI Memory Band L1 officially went on sale on October 28. The Band L1 standard edition is priced at 599 yuan, and the Glasses G1 standard edition has a first-release price of 1,299 yuan. The two devices share the XGIMI Jide App and the same AI memory service, recording as soon as they are powered on, and can transcribe daily conversations and automatically generate meeting minutes, to-do items, and life cards. For data management, it adopts an approach of keeping only text and not the original audio; after voice transcription is completed, the original audio is deleted, and it supports setting recording-free periods and privacy-blocked words.
XGIMI Jide's AI Memory Glasses G1 and AI Memory Band L1 officially went on sale on October 28. The Band L1 standard edition is priced at 599 yuan, and the Glasses G1 standard edition has a first-release price of 1,299 yuan. The two devices share the XGIMI Jide App and the same AI memory service, recording as soon as they are powered on, and can transcribe daily conversations and automatically generate meeting minutes, to-do items, and life cards. For data management, it adopts an approach of kee
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Neuralink Connects Grok to the Brain: ALS Patient Controls AI and Makes a Phone Call With His Thoughts
Neuralink has announced its latest progress: Kenneth, a patient with ALS, silently thinks "Hey Neuralink" and states a task in his mind, which wakes up the Grok Agent on his computer to autonomously carry out operations. The team conducted a 72-hour development sprint at the participant's home, producing 8 technical prototypes, including neural voice activity detection that requires no manual switch, a system-level brain-computer input method called BCI Keyboard Dictation, and a mobile app called Bloom. Kenneth also connected speech decoded by the brain-computer interface to the iPhone call audio stream, and after seven years, made a phone call to his wife using his thoughts.
Neuralink has announced its latest progress: Kenneth, a patient with ALS, silently thinks "Hey Neuralink" and states a task in his mind, which wakes up the Grok Agent on his computer to autonomously carry out operations. The team conducted a 72-hour development sprint at the participant's home, producing 8 technical prototypes, including neural voice activity detection that requires no manual switch, a system-level brain-computer input method called BCI Keyboard Dictation, and a mobile app calle
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