China Eastern Airlines APP's "Yanbao Intelligent Agent" gets a refreshed upgrade, with digital and intelligent services covering the entire travel process
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The intelligent travel assistant "Yanbao Intelligent Agent" on the China Eastern Airlines APP has completed a refreshed upgrade. Travelers can handle the full chain of needs—including itinerary planning, flight booking, airport waiting services, in-journey inquiries, and benefits usage—in a one-stop manner within the same conversational interface. After the upgrade, hotel and attraction ticket booking have been added, allowing free combination of flight tickets, accommodation, and sightseeing products. Services such as VIP lounges, expedited security screening, and airport parking can also be booked directly through intelligent conversation. From now until December 31, booking domestic all-route flight tickets through the "Yanbao Intelligent Agent" offers a direct discount of up to 66 yuan.
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近日，东方航空APP智能出行助手“燕宝智能体”完成焕新升级。作为东航“全程一管家”智能化服务体系的核心落地成果，此次升级之后，旅客从行程规划、航班预订、候机服务办理，到途中服务咨询、出行权益使用等全链条出行需求，均可在同一对话界面一站式办理。 打开APP进入“燕宝智能体”，只需输入目的地、出行时间与出行需求，系统即可自动生成完整行程方案，包含每日路线、景点推荐、航班匹配与酒店优选，机票、酒店支持一键下单，全程无需跳转其他功能模块。 为配合本次焕新，东航APP同步推出购票专属福利，即日起至12月31日，通过“燕宝智能体”预订国内全航线机票（不含中国港澳台地区），可享至高66元直减优惠，让旅客在体验一站式数智出行服务的同时，切实享受到升级带来的实惠。 行程确定后，贵宾室、快速安检、机场泊车、接送用车、禁区短驳等服务产品，无需逐层查找菜单，通过智能对话即可直接预订。以东航自营贵宾室为例，系统清晰展示贵宾室位置、邻近登机口与服务内容，支持多项权益合并下单；同时兼容现金、积分、现金+积分混合支付方式，可满足多人结伴出行需求。 本次升级还补齐了航班落地后的服务链条，新增酒店、景点门票预订功能。机票、住宿、游玩产品可以自由组合，依托自然对话交互模式，旅客可随时调整需求，无论是单人商务差旅，还是家庭结伴出游，都能快速定制适配的专属行程。 下一步，东航将持续拓展“燕宝智能体”的服务场景，不断优化交互体验，将“全程一管家”的数智化服务贯穿旅客出行的每一个环节。