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On October 28, 2026, Garry Tan put forward the view that the biggest efficiency gain for founders who do their own customer service lies in letting agents do the work for them. He advocates that agents draft every customer service reply, every call summary, and a "what went wrong" explanation for every user who cancels; the agents would also manage the CRM and file bugs, with founders only needing to read and click send. There is currently no follow-up development or official response.
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Garry Tan: Agents Can Handle Customer Support for FoundersDevelopments
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Oct 28
Garry Tan
Garry Tan: Agents Can Handle Customer Support for Founders
Garry Tan believes that the biggest efficiency gain for founders who handle customer support themselves lies in: having an agent draft every reply, every call summary, and a "what went wrong" note for every churned user; it will also manage the CRM and file bugs, so the founder only needs to read and click send.