Understand this story
ElevenLabs announced that ElevenAgents now natively integrates with four contact center platforms—NiCE CXone, Genesys Cloud, Amazon Connect, and Five9—while other platforms can connect via SIP trunking. The agents can complete tasks such as caller verification, rescheduling appointments, or filing reports within existing call flows, write the results back to the CRM, and carry full context when transferring to a human agent. The voice stack is composed of ElevenLabs' proprietary audio models, offering more than 17,000 voices and over 90 languages.
AI-generated from public reports
Latest development · Report
ElevenAgents natively integrates with NiCE CXone, Genesys Cloud, Amazon…Developments
1 confirmed developments
ElevenAgents natively integrates with four major contact center platforms
Source:ElevenLabs Blog
Reports and discussion timeline
Browse reports and discussion by time. Their evidence levels remain distinct.
Nov 4
ElevenLabs BlogFirst-party
ElevenAgents natively integrates with NiCE CXone, Genesys Cloud, Amazon…
ElevenLabs announced that ElevenAgents natively integrates with four call center platforms: NiCE CXone, Genesys Cloud, Amazon Connect, and Five9, while other platforms can connect via SIP trunking. Within existing call flows, the agent completes tasks such as caller verification, rescheduling appointments, or filing reports, and writes the results back to the CRM, carrying full context when transferring to a human agent. This voice stack is composed of ElevenLabs' self-developed audio models, offering more than 17,000 voices and over 90 languages.