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Melisa King, Legal Operations Administrator at the Motion Picture Association (MPA), explained that the MPA legal operations team uses the CRM module on monday.com's AI work platform to manage piracy investigations and content protection cases across Asia-Pacific, Europe, Latin America, Canada, and the United States. A newly added AI agent on the platform is responsible for the initial triage of security alerts from the Trusted Partner Network, and was built by King herself, who has no programming background. King said this module has shifted the regions from working in silos to collaborating, and allows members to view case progress in real time.
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Oct 30
SiliconANGLE
The Motion Picture Association uses monday.com CRM to manage global anti-piracy cases, with an AI agent handling initial alert triage
The Motion Picture Association (MPA) legal operations team uses the CRM module on monday.com's AI work platform to manage piracy investigations and content protection cases across Asia-Pacific, Europe, Latin America, Canada, and the United States. A newly added AI agent handles initial triage of Trusted Partner Network security alerts, and was built by legal operations administrator Melisa King herself without any coding background. King said the module has shifted each region from working in silos to collaborating, and lets members view case progress in real time.