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John Roese, Dell's global CTO and chief AI officer, offered this judgment: enterprises adopting AI technology must simultaneously change their operating models. He said that if enterprises only deploy AI agents without changing their operating models, they will merely run their business in the old way, resulting in a poor experience. Roese explained that Dell has spent nearly two years running fully autonomous agents internally, by having domain experts encode the company's practices into machine-readable Markdown skill files so that the agents work according to Dell's rules and preferences. He stressed that an enterprise's moat is not the tools or even the models, but this proprietary knowledge, which should therefore stay in-house rather than be handed over to third parties.
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Oct 21
SiliconANGLE
Dell CTO John Roese: The key to the AI operating model is not the model, but the enterprise's proprietary knowledge
Dell Global CTO and Chief AI Officer John Roese said that if enterprises merely deploy AI agents without changing their operating model, they will only be running their business the old way, resulting in a poor experience. Dell has spent nearly two years running fully autonomous agents internally, by having domain experts encode company practices into machine-readable Markdown skill files so that the agents work according to Dell's rules and preferences. Roese emphasized that an enterprise's moat is not the tools or even the models, but this proprietary knowledge, which should therefore stay in-house rather than be handed over to third parties.