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Modem launches X integration, turning X posts into support tickets

1 reports1 story updatesUpdated Oct 30 14:02

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AI overview

Modem launched its X integration on October 30, 2026, which can search X for posts about its own products, filter out spam and jokes, categorize them by topic, and push them to the #bots-social channel in Slack. According to a Modem blog post, over the past 30 days Modem read 30,000 X posts and distilled hundreds of actionable bug reports and feature requests; feedback on the same need from X, Slack, tickets, and sales calls is merged into a single feature request, linked to a Linear issue and a GitHub PR, and once the fix ships, it lists who to notify and where to reply. The integration is included in the paid subscription and can be enabled under Settings → Integrations → X. There are no further developments at present.

AI-generated from public reports

Latest development · Report

Modem Launches X Integration: Turning User Tweets into Trackable Feature Requests

Developments

1 confirmed developments

  1. Modem launches X integration, logging X posts as support tickets

    Source:Modem:Blog

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Oct 30

  1. Modem:BlogFirst-party

    Modem Launches X Integration: Turning User Tweets into Trackable Feature Requests

    Modem has launched an X integration that can search X for posts about its own product, filter out spam and jokes, categorize them by topic, and push them to the #bots-social channel in Slack. Over the past 30 days, Modem read 30,000 X posts and distilled hundreds of actionable bug reports and feature requests. Feedback on the same request from X, Slack, tickets, and sales calls is merged into a single feature request, linked to a Linear issue and a GitHub PR, and once the fix ships, it lists who to notify and where to reply. The integration is included in paid subscriptions and can be enabled under Settings → Integrations → X.

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