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ConnectWise has released RMM Agent, a product that can check associated devices within service tickets, test possible causes, and stage remediation plans from a vetted catalog, with all device changes requiring explicit technician approval. The simultaneously launched Voice, Teams, and Email Agents are used to collect customer information before technical work begins, and all four products are now generally available. Partner RealBytes reports that across more than 500 live tickets, 91% received useful diagnostics, typically taking about one minute, with first response time shortened from one hour to five minutes.
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ConnectWise launches RMM Agent: investigates IT tickets before proposing fixesDevelopments
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- Source:Unite.AI
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Oct 29
Unite.AI
ConnectWise launches RMM Agent: investigates IT tickets before proposing fixes
ConnectWise has released RMM Agent, which can inspect associated devices within service tickets, test likely causes, and stage remediation plans from a vetted catalog, with all device changes requiring explicit technician approval. The simultaneously launched Voice, Teams, and Email Agents are used to gather customer information before technical work begins, and all four products are now generally available. Partner RealBytes reports that across more than 500 live tickets, 91% received useful diagnoses, typically taking about one minute, with first response time cut from one hour to five minutes.