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Trinity Logistics moved its inbound sales process to ElevenLabs' ElevenAgents, with the platform automatically handling carrier inquiries, rate negotiations, and bookings. An article published on the ElevenLabs blog on October 20, 2026, states that automated freight margins are 25% higher than with the old system, and platform costs per minute are 40% lower. The same source also states that the system handles about 30,000 incoming calls per month, automatically books 1,000 freight shipments, has a successful booking rate of 4%, on par with the old system, and takes on about 60% to 70% of carrier calls. There are currently no follow-up independent reports or new information on further developments.
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Trinity Logistics automates inbound calls with ElevenAgents, boosting profit margin by 25%Developments
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Trinity Logistics adopts ElevenAgents to automate inbound sales process
Source:ElevenLabs Blog
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Oct 20
ElevenLabs BlogFirst-party
Trinity Logistics automates inbound calls with ElevenAgents, boosting profit margin by 25%
Trinity Logistics moved its inbound sales process to ElevenLabs' ElevenAgents, automating carrier quote requests, negotiation, and booking. Automated freight profit margins are 25% higher than with the old system, and platform costs per minute are 40% lower. The system handles about 30,000 inbound calls per month, automatically books 1,000 freight loads, matches the old system's 4% successful booking rate, and handles about 60% to 70% of carrier calls.