WeChat Pay Smart Operations Robot Debuts In-Store: Supports Greeting, Shopping Guidance, and Ordering, Built on Tencent Hunyuan
The WeChat Pay Smart Operations Robot has debuted in-store "working" at Guangdong 7-ELEVEN's 2,000th store (at the Shenzhen Tencent headquarters campus), where it supports greeting, shopping guidance, and ordering, and can recommend products and discount bundles and assist with placing orders. The robot is built on Tencent Hunyuan and, with multi-turn dialogue and Agent capabilities, assists stores with daily sales, payment collection, and operations; it also features the Tencent Tianlai inside audio solution to hear users clearly in noisy environments.
Body · AI translation
WeChat Pay Smart Operations Robot Enters a Store for the First Time: Supports Greeting, Shopping Guidance, Ordering, and More, Built on Tencent Hunyuan
2026-11-01 07:16 IT Home - Qin Cang (Intern)
IT Home, November 1 news: On October 29, Guangdong's 2,000th 7-ELEVEN store opened at the Tencent headquarters campus in Shenzhen.
That day, a smart operations robot bearing the WeChat Pay logo entered a store to "work" for the first time. This robot can recommend products and discounted bundles and help place orders. Once you've made your selection, you scan the code and pay yourself.
▲ Image source: WeChat Pay, same below
According to the official statement, the smart operations robot takes on part of the greeting, shopping guidance, and ordering, freeing up store staff to restock shelves, heat up food, and look after the store floor.
IT Home has learned that this robot is built on Tencent Hunyuan. Through the model's outstanding multi-turn dialogue and Agent capabilities, it assists stores with daily sales, payment collection, and operations.
In addition, the WeChat Pay Smart Operations Robot is equipped with the Tencent Tianlai inside audio solution, so it can "clearly hear" users' voices even in a noisy store environment.