Guests from Tsinghua University and Yancheng City Visit Lightning Zhilian to Explore New Scenarios for Government-Enterprise AI Voice Agents

On October 21, He Haiyang, Director of the Education and Technology Exchange Center of the National Engineering Research Center for Big Data System Software at Tsinghua University; Xu Yong, Director of the Office of the Yandu District Committee of Yancheng City, Jiangsu Province; and Wang Jingguo, Director of the Party-Masses Work Department of the High-Tech Zone, visited Beijing Lightning Zhilian Technology Co., Ltd. (hereinafter referred to as "Lightning Zhilian") and held an in-depth exchange with Lightning Zhilian on enterprise-level AI voice agents, the development of the intelligent customer service industry, and applications in government and enterprise service scenarios.

Yang Jian, a Tsinghua University School of Software alumnus, Deputy Secretary-General of the School of Software AI Club, and partner at Lightning Zhilian, warmly received Director He, Director Xu, and Director Wang on behalf of the company. Director He said that AI technology is advancing rapidly and AI capabilities are leaping forward, with various AI scenarios serving the government and enterprise sectors emerging one after another. He emphasized that many outstanding AI companies have Tsinghua roots, and that the university and the school will further strengthen exchanges, visits, and interaction among Tsinghua alumni, and provide support and convenience for alumni companies in facing government, markets, and capital.

The Lightning Zhilian technical team introduced to the guests the development history of the intelligent voice customer service industry and the Lightning Intelligent Voice Agent voice product. From early keypad navigation, keyword matching, and rule-based responses to today's context understanding, multi-turn dialogue, and business collaboration based on large models, intelligent voice customer service is evolving from an "automatic response tool" into a voice agent capable of understanding needs and connecting business processes. As a native AI company focused on enterprise-level AI voice agents, Lightning Zhilian combines large-model understanding capabilities with modules such as speech recognition, dialogue management, knowledge base retrieval, and speech synthesis, and, relying on communications resources and engineering capabilities, provides end-to-end solutions for scenarios such as intelligent customer service, customer follow-up visits, and agent assistance.

During the exchange, Director Wang Jingguo observed that as enterprises grow in scale, customer service is no longer merely a back-end support function but an important foundational capability that affects operational efficiency, service experience, and user trust; voice customer service and customer contact services have cross-industry commonalities and have application space in fields such as manufacturing, consumer services, and government services. Director Xu Yong, in the context of government service scenarios, mentioned that the 12345 government service convenience hotline has concentrated services and a large volume of public demands at the prefecture-city level, placing higher requirements on service response, knowledge collaboration, and work order circulation; in government anti-fraud and other work, trusted communications, verifiable identity, and compliant outreach capabilities are also needed as support. The two sides held in-depth discussions on the feasibility of applying AI voice agents in scenarios such as hotline assistance, anti-fraud publicity, and public follow-up visits.

Yang Jian said that Lightning Zhilian hopes to use its existing technical and product capabilities in Beijing as a foundation to further explore business in the Yangtze River Delta region; Yancheng has a strong manufacturing base and can carry out scenario validation around the needs of manufacturing enterprises in customer service, after-sales follow-up, and user operations; at the government service level, the two sides can also strengthen discussions and, under the premise of legal compliance, data security, and trusted identity, explore relying on communications resources and voice agent capabilities to improve the quality and efficiency of government services to the public. Both sides stated that they will subsequently strengthen coordination around specific business needs, promote the integration of AI voice technology with real application scenarios, and provide more actionable solutions for enterprise customer service and the intelligentization of government services.

About Lightning Zhilian

The core technical team of Lightning AI consists of serial entrepreneurs who graduated from Tsinghua University's School of Integrated Circuits and School of Software and who have worked at leading internet companies such as Meituan and Alibaba, combining strengths in both software and hardware. Its core product, Lightning Intelligent Voice Agent, already covers a rich range of scenarios such as intelligent customer service, user invitations, customer follow-up visits, and user operations, serves industries including education, finance, and healthcare, and covers hundreds of enterprise customers at home and abroad.