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On October 21, 2026, Tibo announced that he had identified about 40,000 accounts with a discrepancy between usage limits and the plan actually selected, and that the issue had been fixed. Officials said they had contacted each affected user individually, will add credits to their accounts, and apologized for the mistake. Previously, some users reported that usage was consumed faster than expected over the weekend. The issue is currently in a state of being fixed with affected users notified.
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About 40,000 accounts experienced abnormal usage consumption; official apology and compensation issuedDevelopments
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Oct 21
Tibo
About 40,000 accounts experienced abnormal usage consumption; official apology and compensation issued
Some users reported that usage was consumed faster than expected over the weekend. The official statement said it has identified about 40,000 accounts where the usage limit did not match the plan actually selected, has fixed the issue and contacted affected users one by one, will add quota to their accounts, and apologizes for this mistake.