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On November 2, 2026, Dutch telecom operator KPN partnered with ElevenLabs to launch the Mobiel AI assistant for small and medium-sized business owners, bringing voice AI into its mobile services. The assistant offers features such as voicemail transcription, call summaries with automatic follow-up, and incoming call menu routing. By supplementing Dutch-language data and fine-tuning the transcription model, the two parties raised verification accuracy from about 50% to 90%. Mobiel AI runs in KPN's own data center, voice data remains in the Netherlands, and customer data is not used to train models. There is currently no information on further developments.
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How KPN and ElevenLabs Serve Entrepreneurs with Mobiel AIDevelopments
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- Source:ElevenLabs Blog
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Nov 2
ElevenLabs BlogFirst-party
How KPN and ElevenLabs Serve Entrepreneurs with Mobiel AI
KPN, the largest telecom operator in the Netherlands, has partnered with ElevenLabs to bring voice AI into Mobiel AI, an assistant for small and medium-sized business owners, offering features such as voicemail transcription, call summaries and automated follow-ups, and incoming call menu routing. By supplementing Dutch-language data and fine-tuning the transcription model, the two parties raised validation accuracy from about 50% to 90%. Mobiel AI runs in KPN's own data centers, voice data stays in the Netherlands, and customer data is not used to train models.