白宫推出 America.gov 政府服务 AI 聊天机器人，Google 与 Grok 参与
Can a chatbot fix the government maze? The White House is about to find out
特朗普周二宣布白宫推出 America.gov，一个帮助民众查找政府服务与信息的 AI 聊天机器人。Google 确认参与该发布并提供 Gemini 模型，美国首席设计官 Joe Gebbia 补充称政府还使用了 Grok。TechCrunch 指出，大语言模型仍易产生幻觉，若民众用它查询申请食品券、续签签证或报税等信息，出错可能导致错过截止日期、福利被拒或受罚。
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白宫上线政府服务 AI 聊天机器人，并披露 Google 与 Grok 参与，读者可据此观察政府场景的模型选型与幻觉风险。
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President Donald Trump announced on Tuesday that the White House is launching America.gov , an AI chatbot intended to help people find government services and other information.
Google confirmed that it is a partner on this launch and that its AI model, Gemini, is involved. U.S. Chief Design Officer Joe Gebbia added that the government also used Grok .
“Instead of forcing citizens to search through the endless maze of tens of thousands of government websites and rules … you’ll now have one front door for every single question,” Trump said in a post on X.
Making government services easier to navigate is a worthwhile goal, but is an AI chatbot the best way to do this? Large language models are not infallible and remain prone to hallucinations. In fact, CNN recently reported that the U.S. military nearly launched an armed operation against a Chinese vessel it believed was carrying components for nuclear weapons. The military aborted the mission at the last minute after realizing that the supposed threat was just an AI hallucination.
If someone receives faulty information from America.gov, it probably won’t trigger nuclear warfare, but a mistake can still have serious consequences. People might rely on this chatbot to access information about applying for food stamps, renewing their visas, or filing taxes, where errors could mean missed deadlines, denied benefits, or penalties.
Updated, 9/29/26, 7:30 PM ET with addition of Grok.