ElevenLabs 推出 ElevenAgents Architect，用对话帮团队构建和改进智能体

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Introduction; An expert partner for building and improving; Resolution rates that climb week over week; Build safely, to your standards; Empower your whole team, wherever they work

At ElevenLabs, we're building the interface layer between people and technology, and between organizations and the people they serve, whether that's a business and its customers, an employer and its staff, or a government and its residents. Our customers have replaced phone trees and rigid chatbots with natural conversation.

Today, we're bringing that same conversational interface to the people behind the agents. ElevenAgents Architect is our new built-in expert that helps your team launch and improve agents, just by talking or typing.

An expert partner for building and improving

With ElevenAgents Architect, your team can go from a general question — like, "How do I improve refund resolutions?" — to a root cause and a better agent, in one conversation.

ElevenAgents Architect understands all the possible configuration options in ElevenAgents, how they interact, and best practices for your knowledge base, prompts, workflows, voice settings, procedures, guardrails, tools, and simulations.

That understanding means it can act on almost any signal you give it. You can bring it a failing test, a spike in escalations, or a finding from ElevenAgents Spotlight, and it will analyze transcripts, surface insights, and uncover areas for improvement. ElevenAgents Architect then proposes a change and writes simulations so you can can deploy with confidence.

Healthcare Providers

Architect improves your agents across everything from health insurance lines to patient scheduling - surfacing opportunities and implementing changes in conversation.