Modem 更新：ChatGPT 插件、企业 SSO/SCIM 与多项集成上线

Changelog

Auth & Onboarding

Enterprise SSO and SCIM. Require SAML sign-on for your verified domains and sync members and roles automatically, on the Enterprise plan. SSO docs

Agent

Modem in ChatGPT. Add the Modem plugin from the ChatGPT plugin directory and ask it what your users are saying, without leaving ChatGPT. Add Modem in ChatGPT; Agent activity. Review every action the agent took and what came back, in one audit log. See activity; Remembered approvals. Approve an agent action once, for the session, or permanently, and revoke it whenever you want. Agent docs

Automations

Automation usage. A new Automations tab under Usage shows what each automation spent and found, day by day, for this and past billing periods. See your usage

Sources

Sources. Open the conversations and tickets behind any topic and filter them by company, person, source, or state. See your Sources

Integrations

Front. Bring your shared-inbox conversations into Modem. In beta. Front docs; Canny. Feature requests and comments from your Canny boards cluster with the rest of your feedback. Canny docs; Fathom. Fathom call transcripts come in, so the agent can tie what a customer said on a call to a topic. Fathom docs; Microsoft Teams. Channel conversations from Teams are now a source, ingested the same way as Slack. Microsoft Teams docs; Sentry. User Feedback reports show up in your topics next to your other sources. Sentry docs